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Technical Support / FAQ
Please read through this page in detail
before sending your enquiries to us directly. If you
find that the information in this page does not help
you with your problem please send an email to support@q-music.co.uk
and be as detailed as possible. |
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1 - I cannot download and listen to your preview
files, why?
2 - I cannot download the high quality MP3 files
that I purchased, why?
3 - How long does it take for me to receive my
music files after purchase?
4 - How do I convert your MP3 files into WAV
files?
5 - What can I use you music files for, what
is acceptable use?
6 - How long does my music license last?
7 - Do I get a VAT / TAX receipt?
8 - Can I resell your music?
9 - Is your site secure?
10 - What is the best deal - membership or pay
per download?
11 - Your drop down menu on the music search
page doesn't work, why?
12 - I need to submit cue sheets to a broadcasting
organization, how do i do this?
13 - What is a synchronization license?
14 - What is a public performance license?
15 - Why do we need to fill in Cue Sheets?
16 - Where do I stand as a production company?
17 - But is your music really "Royalty-Free"?
18 - Performance Rights organizations and locations:
19 - What quality and format are the download
files in the members area?
20 - Q-Music is a UK site, why are your prices
in dollars?
21 - What happens when my membership expires,
do I need to rejoin to continue using the music I downloaded?
22 - What styles of music do you have?
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Answer - We offer preview/demo files in MP3 and Flash format.
The MP3 demos are easier to store on your hard drive for comparison
purposes while the Flash demos offer faster streaming capabilities.
To play the MP3 files you need to have a decent media player
such as Winamp (click
here for Mac version, click
here for PC version). You may experience problems playing
MP3 files if you are using QuickTime media player, the best
solution in that case it to remove it altogether.
To play our flash demos you must have the
latest flash player browser plug in installed. Click
here to download the latest version.
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If you purchased your music files using our "music
search - pay per download" service you should
receive an email from us with your download key and download
instructions. If you entered a false or incorrect email address
during your transaction then clearly you will fail to receive
these essential details.
Provided you successfully received your download key and email
instructions you should easily be able to download the high
quality MP3 files that you purchased. You may however need
to update your version of Winzip as the files you purchase
come packed into ZIP files for easier downloading. Mac users
can download and use JIMZip
to download and extract our MP3 files. PC users can download
and install Winzip
for best results.
Customers that purchased memberships to Q-music would also
benefit from installing the aforementioned software applications.
In addition you may wish to install the latest version of
your browser for the absolute best results. Please ensure
that you update your browser software, enable javascript and
3rd part cookies before contacting us with any problems. When
reporting problems please try to be as detailed as possible.
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If you purchased your music files using our "music
search - pay per download" service you should
receive an email from us within a few seconds of completing
your transaction. This email contains your download key which
you use to log in to a secret download page. From that point
its simply a case of how fast your internet connection performs
and how many files you purchased.
4 - How do I convert these high quality MP3 files into WAV's?
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There are many software applications that
are widely available either as freeware or trial versions
of commercial software. Here are some links to sites where
you can obtain software to convert our MP3 files into WAV's
and other audio formats.
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Most of our customers use our music for synchronization in
such multimedia applications as TV/Radio productions, films,
website background music, CD Rom, music on hold, corporate
video, video games, presentations etc.
For a full breakdown of exactly how and where you can use
our music please refer to our license
terms.
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Your music license lasts for 100 years from the date of purchase.
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Due to the logistical nightmares of independent country tax
rates we do not charge VAT/TAX on your purchase, therefore
you will not require a tax receipt is no tax as charged and
thus no tax can be claimed back on products purchased from
Q-Music.
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Your basic license when purchasing music from our site does
not allow you to resell our music, however we often negotiate
individual licensing deals for a customers specific requirements.
Please contact us with your requirements and we will be happy
to provide you with costing's for sub licensing and reselling
of our products.
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During your credit card transaction your payment details are
entered into 100% secure online payment forms on secure servers
(https). These payment forms are held by globally trusted
third parties Worldpay
and Paypal
depending on your preference. At no time are we in possession
of your credit card details.
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If you use more than a few royalty free production music tracks
a year you will find that our membership options give you
much better value for money, like any kind of bulk buying
you can expect to pay less per unit than if you only needed
to buy 2 tracks and a handful of loops. For the multimedia
developer on a budget who may only need one or two pieces
of music, the pay per download option is less of an investment.
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The menu works but you may find that if your browser has JavaScript
disabled it will not be able to perform the task of selecting
the options contained within the drop down menu. Enabling
JavaScript in your browsers security settings should allow
you to get the most out of using our site. In internet Explorer
go to Tools> Internet Options> Security and choose to
alter your custom level internet settings. Scroll down the
list of options and enable "active scripting".
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We can do this for you. Simply fill in our online
form and we will add the composers details to the cue
sheet and forward it to the broadcaster that you specify.
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This is also sometimes referred to as a "synch"
license and it allows you to use a recording of a musical
work in audio-visual form: for example, as part of a film,
video, television program, commercial, CD-ROM or web site.
The music is synchronized, or recorded, in timed relation
with the audio or visual images. When you buy music from Q-Music
you are buying a synch license.
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A public performance license is something that a broadcaster
needs in order to be able to legally broadcast copyrighted
music. The term broadcaster applies to TV or Radio station/networks,
music on hold systems, public exhibitions, in store music,
theatres. In most cases these types of organizations already
have public performance licenses in place but if your new
to the industry you may not be aware of the requirement of
a public performance license. These can be obtained from your
local performing right society. See our list
of societies nearest to you.
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Cue sheets help to ensure that
the composer of the music gets their rightful share (or royalty
payment) of the broadcasting license fee paid by the broadcasting
companies.
Broadcasters always pays a set monthly/yearly
fee in performance royalties. When they broadcast a programme,
the same monthly fee applies regardless of whether or not
the composer is a member of a performing right society, and
regardless of whether or not cue-sheets are filled in.
By submitting cue sheets you are helping
so ensure that the correct composer gets his share of the
broadcasting license fee after the paper work is processed.
If cue sheets are not properly filled in, the fees are still
the same but unfortunately no money ever makes it's way to
the right composer. Instead, it is distributed as a generic
payment into a "surplus", most of which is distributed
to the more frequently played artists like Paul McCartney,
Michael Jackson, etc.
This is bad news for composers that create the sort of low
cost-high quality music that multimedia professionals need
and rely on.
There may be some sources of royalty-free
music that advertise "No ASCAP fees!"
or "No PRS fees!". This doesn't
actually mean anything. Broadcasting companies will still
have a legal obligation to pay their monthly public performance
license fee regardless of these claims.
Production companies typically create audio
visual content for broadcasters such as TV Networks and Radio
stations. As a production company you will never be expected
to deal with public performance licenses as this is simply
not your responsibility. It is the broadcasters (TV Network
/ radio station) responsibility.
However, as a production company you do
have the responsibility of submitting correctly filled in
cue sheets to your broadcaster (TV Network / radio station)
when you submit your programme/production. In most cases the
broadcaster may ask for cue sheets as a matter of routine.
All you need to do is send
us your semi completed cue sheets and we will enter the
composers details for you and return the finished cue sheets
ASAP.
By doing this you are helping composers to continue writing
quality music at an affordable price.
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You will find that most royalty free music
libraries operate under the same conditions. Our music is
royalty free to production companies. If we advertised "none
royalty free music" then you'd be expected to pay a royalty
directly to us every time it was used, this would be too complicated
and expensive.
Here is an example of how it works:
A commercial production company creates a 30 second radio
commercial for a famous car manufacturer. The production company
use one of our tracks in the commercial and they mix it in
behind the voice over and sound effects.
The commercial gets aired on 15 different radio stations at
different times and neither the production company or their
client (the famous car manufacturer) ever pay a royalty, therefore
the music used was "royalty free music".
The 15 radio stations (broadcasters) however, are all paying
monthly blanket license fees to organizations like PRS and
ASCAP and if the production company submits correctly filled
in cue sheets - the composer should one day receive a very
small royalty payment. If the production company fail to submit
cue sheets the poor composer sees no royalty payment and the
already rich artists that get maximum exposure receive the
money instead.
Help keep things fair - Fill in cue
sheets!
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Australia - APRA
Austria - AKM
Belgium - SABAM
Brazil - UBC, ECAD
Bulgaria - Musicautor
Canada - SOCAN
Chile - SCD
Colombia - SAYCO
Croatia - HDS
Czech Republic - OSA
Denmark - KODA
Estonia - EAÜ
Finland - TEOSTO
France - SACEM
Germany - GEMA
Greece - AEPI
Hong Kong - CASH
India - IPRS
Ireland - IMRO
Israel - ACUM
Italy - SIAE
Japan - JASRAC
Lithuania - LATGA-A
Malaysia - MACP
Mexico - SACM
Netherlands - BUMA
New Zealand - APRA
Norway - TONO
Poland - ZAIKS
Portugal - SPA
Russia - RAO
Singapore - COMPASS
South Africa -
SAMRO
Spain - SGAE
Sweden - STIM
Switzerland - SUISA
United Kingdom - PRS
Uruguay - AGADU
USA - ASCAP , BMI
, SESAC
Our music downloads files are the best quality
available using MP3 technology. The download file formats
are .MP3 at 44.1kHz, 320 kbps 16 bit stereo and offer you
superb audio quality equal to DVD.
Most professional audio editing packages
these days offer editing directly onto MP3 but for those producers
still wishing to edit in WAV format you can convert these
high quality MP3's into WAV's without degrading the quality
using the easy to follow tutorial in the members area.
There are also low quality MP3 previews
of every single track and loop in the members area so that
you don't have to waste time downloading the larger full quality
files just for auditioning purposes.
We chose to display our prices in dollars
because dollars seem to be the most globally accepted currency
on the internet. However, when making your payment on our
Worldpay secure payment form you will be able to choose different
currencies from a drop down menu. The currency conversions
are done automatically.
Whether you decide to buy the Silver, Gold
or Platinum membership, members still get to download all
the new tracks and loops that are added to the members area
each and every month totally FREE!.
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The simple answer is NO. If you choose not
to rejoin Q-Music for another year you can still enjoy usage
of the material you downloaded during your membership. However,
you'll miss out on all the new royalty free tracks and music
loops that get added to the members area each month after
your membership expires.
We think that once you've become a member
of Q-Music you'll want to continue using our unique service
for years to come.
You can listen for yourself. Every single
track available in the members area can be previewd here.
The tracks in the Q-Music members area range from "Techno"
to "Classical", from "Easy listening"
to "Ambient". Whether your a video production company
or a new media designer, the tracks we offer should be suitable
for most production requirements.
Most of our tracks offer real musicians
playing real instruments as well as some superb digitally
sequenced tracks. Listen to our demos
to hear the wide range of moods and atmospheres we have on
offer.
We have everything from "Lounge
Music" with smooth flutes and horns to full on "Rock"
anthems with overdriven guitars and thunderous drums. We even
have some superb classical music performed by live orchestras.
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